Nowadays, the food industry offers maximum convenience and flexibility. You get the possibility to eat restaurant-quality food without the need to come out of your own apartment. Now there are many services that will deliver the freshly cooked meals directly to you. The possibilities here are limitless. With just a few taps, you can receive a delicious meal from the majority of well-known restaurants. In this DoorDash vs. Grubhub comparison, we will analyze the overall customer satisfaction level and the peculiarities of each service.
Neither of these apps provides complete coverage for delivery within the US. Nevertheless, they cover a substantial area.
DoorDash covers over 850 cities across North America. You have to use the search bar to confirm the availability of a particular location because the website shows only a limited number of available cities.
While the number presented by DoorDash looks decent, Grubhub gets double coverage with an incredible number of over 2000 cities in U.S. and London.
The clear winner in terms of coverage here is Grubhub.
DoorDash is a real giant judging by the monthly revenues and the incredible booking rates. $625 million speak for themselves.
This service has an impressive merchant base. The restaurants are largely profiting here, hence the number of 85,000. This is an approximate number of restaurants that signed up.
With more than 17 million subscribers and around 450,000 orders per day, the competition looks pale.
How easy is it to use the apps?
This is an important question for many users. The process of the order has to be very smooth. The last thing you’d want on your day off is to spend hours trying to figure out the right way to do this.
It seems to us that Grubhub is more user-friendly. What immediately stands out is that you don’t have to create a subscription in order to browse through the available restaurants. The ordering process begins when you input the delivery address. At check out, you will be asked either to sign in or to create an account.
Both services provide the customer with the possibility of viewing the approximate time needed for delivery. This is calculated based on the distance between the indicated delivery location and the restaurant. There are different options for payment here. You are not limited to just only one.
Based on the customer rating, both apps are doing fairly well. On Google play, they share a similar rating of 4.5 while the Apple App store shows slightly different numbers. For Grubhub it is 4.8 while DoorDash fares at around 4.3. These ratings are based on a large number of reviews.
Grubhub vs DoorDash: Fees for delivery
Which service is more expensive? The difference between Grubhub and DoorDash can be staggering in some cases. Usually, Grubhub is cheaper because you don’t pay any additional fees to the service. You have to pay only for the delivery and the price is set by the restaurant.
DoorDash includes service fees and delivery fees. This is what really separates these companies. Because of this, the prices for some of the orders can go really high.
The situation is not entirely clear her as Grubhub partner restaurants are often setting requirements on the minimum order amount. If you’re ordering for only one person, you’d have to pay more simply because of this limitation.
Options for the restaurants
The number of partners generally differs because Grubhub has larger coverage. The variety of available restaurants for a location that’s available for both apps will not differ. Their partners are well-known suppliers of popular foods. Your favorite restaurant food will always be a few taps away.
Since the difference here is insignificant, we will have to go with the service that provides a larger coverage and that’s Grubhub. Then again, if we were to compare Grubhub vs DoorDash vs UberEATS then the picture would probably look slightly different.
Customer service is always important when you are dealing with Apps. So when you’re using Grubhub or DoorDash it is crucial to be aware of their support features. Which one is more helpful?
We feel that Grubhub is the clear winner here because of many reasons. They have indicated a phone number that actually works and any customer is able to connect with the service and request assistance. They also feature a live chat button and you could simply specify your issue via a message. The service does indicate more options for customer support needs and you can contact them 24/7.
DoorDash offers less transparency for its Customer Support department. Basically the only thing we were able to identify is one email address. We have found it on a third-party website. You can’t contact them through a live chat and, most likely, you will have to wait for a while until you receive a comprehensive answer to your question. If you have any order problem, you can certainly contact the service, but the request may take a while to get processed.
As always, it is much better when you don’t need to request help from any service. But if you thought that DoorDash would be better than Grubhub at least with its Customer Support, then you are mistaken. Grubhub yet again takes the first place.
And the winner is…
After a careful exploration of all the advantages and disadvantages of both Apps, we have come to the conclusion that Grubhub is the clear winner here. It beats DoorDash at every single point, starting with ease of use and ending with customer support. This, however, doesn’t mean that DoorDash shouldn’t be used. This service certainly has its advantages and in some cases it can offer very competitive and quality options.
It may depend on your particular tastes. It may turn out that your favorite selection of restaurants that provide healthy food is available exclusively with DoorDash. There are also promotional codes that can be used for both services to offer you better deals.
Both are sitting at the top of the current ratings among the food delivery services. So, which is better: Grubhub or DoorDash? In the end, the choice is yours.